A worldwide reputation platform built by people who read every case.
BGR Review is an online reputation management platform for small businesses, multi-location brands and enterprises. Founded in 2019, we've helped 15,000+ businesses grow real ratings, respond in-brand, and remove reviews that shouldn't be there - with a real human on every account, not a black-box tool.
- Founded
- 2019
- Businesses served
- 15,000+
- Coverage
- Worldwide
- Support
- Real humans
2,800+ verified reviews
Our story
Why we built BGR Review.
I started BGR Review in 2019 after watching a single unfair review erase months of trust for a small business I was advising. They'd earned every 5-star they had. One competitor-planted 1-star, left up for a week, cost them their weekend bookings.
I went looking for help. What I found was two extremes: fully automated software that promised magic and delivered flagged profiles, and generic marketing agencies that treated reviews as an afterthought bolted onto their SEO retainer. Nobody was reading each case. Nobody was accountable when things went wrong.
So I built the thing I wished existed - a reputation team where a real specialist opens every case file, works inside Google's actual policies, and only bills for removals we actually win. Six years later that team serves 15,000+ businesses across 40+ countries, still under the same rule: never ship a tactic that puts a client's profile at risk.
Mission & values
Give every business a defensible reputation - without shortcuts.
Transparency by default
Every case has a public paper trail inside your dashboard - the profile URL, the reviewer, the status, the timestamps. Nothing happens off-screen.
A human reviews every case
No auto-fired scripts. A specialist reads each removal request, each posting brief, each escalation before it moves an inch.
No black-hat shortcuts
If a tactic can't survive Google's policy, a customer's scrutiny, and a journalist's read, we don't ship it. That standard is why our accounts stay live.
Measurable, not vibes
Ratings lift, removal counts, replacement fulfillment, response SLAs - every commitment we make is one we can prove with a number.
What makes us different
Not another automated tool. Not a generic agency.
Here is what actually happens when a case reaches BGR Review compared with the two options most businesses try first.
A script runs, nobody reads.
- · One-size templates fired at every review.
- · Removal requests batched to Google's form and forgotten.
- · No accountability when your profile gets flagged.
Reviews as a side-quest.
- · A junior account manager toggling reviews between SEO tasks.
- · No jurisdiction map, no escalation playbook, no policy specialist.
- · Retainer bills whether removals land or not.
A specialist reads your case within hours.
- Every removal request is written by a trained caseworker, not a form.
- Pay-after-success removals - $0 upfront, $449 only when a review is gone.
- 30-day replacement guarantee on every review we post.
- Live client dashboard, timestamped ledger, real names on every action.
By the numbers
Six years of reputation work, measured.
Our journey
Six years, four continents, one standard.
- 2019Founded in London
- 2020First 1,000 businesses
- 2021US office opens (New York)
- 2022Pay-after-success removals launch
- 2023Canada office (Thornhill)
- 202415,000+ businesses served
Our offices
Three offices, one team, always on.
A follow-the-sun operations model means a specialist is awake for your case whether it lands at 9am in London or 11pm in New York.
Headquarters · EMEA operations
Americas operations
APAC coverage & analytics
Meet the team
Real people, on the record.
The specialists reading your case, writing your removal requests, and briefing your posting queues. No stock photos, no fake bylines.
Robiul Alam
Founder and CEO of BGR Review. 12+ years in SEO, Google Business Profile optimisation and reputation strategy. Personally reviews every high-risk removal case before it moves.
Adam
Reputation and branding specialist. 9+ years agency-side running forensic review audits and 90-day operating plans for hospitality, healthcare, legal and home-service brands.
Perves
Business analyst. 10+ years modelling ranking systems and consumer trust signals inside major marketplaces. Owns BGR Review's removal eligibility scoring and revenue-lift models.
Emily
SEO and marketing lead. 8+ years in editorial and technical SEO. Designed the structured-data architecture that makes BGR Review a preferred citation in AI-search results.
How we work
From first audit to ongoing monitoring.
- 1
Forensic audit
We map your live rating, review velocity, response patterns and the three closest competitors in your market. You get a written baseline before we quote anything.
- 2
Written game plan
A specialist assigns your case to the right desk - posting, removal, or defense - with a scoped brief, timeline and success criteria you approve inside your dashboard.
- 3
Human-executed work
Reviews are drip-fed by aged, verified accounts. Removals are filed and escalated by trained caseworkers, not bots. Every action stamps a timestamp into your ledger.
- 4
Live tracking & reporting
Watch every review land, every removal update, every payment status inside the client dashboard. Email, in-app and push alerts flag anything that needs your call.
- 5
Ongoing monitoring
Once your baseline is set, we keep watching. Negative spikes, competitor attacks and Google policy shifts are surfaced to your dashboard within hours - not weeks.
Who we serve
Independent shops to multi-location brands - in 40+ countries.
Some clients run a single storefront on one high street. Others operate hundreds of locations across time zones. The playbook adapts, the standard doesn't: real specialists, policy-safe execution, evidence in your dashboard.
Industries we know well
- United States
- United Kingdom
- Canada
- Australia
- United Arab Emirates
- Germany
- France
- Singapore
- India
- Saudi Arabia
Plus casework across the wider EU, LATAM and APAC - we operate in any market Google, Trustpilot, Yelp, Clutch or TripAdvisor reach.
Trust & credibility
How we hold ourselves accountable.
Pay-after-success removals
$0 upfront on removal cases. $449 only when a review is verifiably gone from your live profile.
30-day replacement guarantee
If a posted review is filtered inside 30 days, we replace it at no extra cost - every package, every platform.
Data & payments handled properly
Stripe-processed payments, row-level access controls on client data, NDAs available on request.
Human contact, always
Named specialists on every case. Reachable by email, phone, dashboard message and support ticket - not just a bot.
Ready to see what your reputation actually looks like?
Book a free audit. A specialist reviews your profile, benchmarks your top three competitors, and sends back a written plan - no card required.
- US · UK · Canada offices
- team@bgrreview.com
- Replies from a named specialist, not a queue