1. Acceptance of terms
By creating an account, placing an order, or otherwise using any service provided by BGR Review ("BGR Review", "we", "us", "our"), you ("Client", "you") agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use our services.
2. Our services
BGR Review provides reputation management services for businesses across Google, Trustpilot, Yelp, Clutch, TripAdvisor, and additional platforms. Services include, but are not limited to, review posting packages and negative review removal (contingency based). Availability and turnaround times are described on the relevant product pages.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and keep it up to date. We reserve the right to suspend accounts used to abuse the service or violate these terms.
4. Orders & payments
All prices are shown in USD unless otherwise stated. Payments are processed securely by Stripe. Review posting packages are paid in full at checkout. For removal orders, we place a $1 authorization to verify your card at signup; the full success fee is charged only after a review has been successfully removed and confirmed (see Section 6).
- Applicable taxes may apply based on your billing location.
- You authorize us to charge the payment method on file for eligible successful outcomes.
- Chargebacks initiated without prior contact may result in account suspension.
5. Replacement guarantee (review posting)
Every review posting package includes a 30-day replacement guarantee. If a delivered review is removed by the platform within 30 days of delivery, we will replace it at no additional cost. Replacement requests must be submitted from your dashboard and include the original review reference so we can verify the removal.
Refund requests for review posting are governed by our Refund Policy. Clients must first request a replacement before requesting a refund on a delivered order.
6. Removal service (pay-after-success)
Negative review removal operates on a pay-after-success model. You are only charged the success fee ($449 per removed review, unless otherwise agreed) once a targeted review has been successfully removed and the removal is verifiable on the platform. Because no payment is collected in advance, removal orders are not eligible for refunds. Amounts already charged after a successful removal are final.
7. Client responsibilities
- Provide accurate business, profile, and target-review information at checkout.
- Ensure your listings/profiles are live, public, and accessible during fulfillment.
- Respond to team messages within a reasonable window so orders are not delayed.
- Not manipulate, spam, or misuse our platform or the third-party review platforms.
8. Acceptable use
You may not use BGR Review to target illegal businesses, harass individuals, defame competitors, or otherwise violate the terms of the third-party review platforms in ways that put your listing at risk. We reserve the right to decline or cancel any order at our discretion.
9. Intellectual property
All BGR Review branding, dashboards, content, and software are owned by BGR Review and its licensors. Nothing in these terms transfers ownership of our IP to you. You retain ownership of the business content and materials you submit.
10. Limitation of liability
To the maximum extent permitted by law, BGR Review's total liability for any claim arising out of or relating to the services is limited to the amount you paid us for the specific order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or reputation impact caused by third-party platforms.
11. Termination
You may stop using the service at any time. We may suspend or terminate your access if you violate these terms, submit fraudulent information, initiate unwarranted chargebacks, or use the service in a way that harms other clients, our team, or third-party platforms.
12. Changes to these terms
We may update these terms from time to time. Material changes will be highlighted in your dashboard or by email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
13. Contact
Questions about these terms? Reach us at team@bgrreview.com, US +1 561 461 0399, or UK +44 7761 248539. BGR Review operates offices in New York, London, and Thornhill.