We file policy-grounded cases with Trustpilot's Integrity Team for fake, defamatory, and off-topic reviews. Authorise $1 today to verify your card. You're charged $449 per link only after Trustpilot removes it.
You do 90 seconds of work. Our case handlers do the rest — and only invoice when Trustpilot’s Integrity Team actually pulls the review.
Paste the Trustpilot review URLs (up to 5 per order) and authorise a $1 hold on your card. Takes about 90 seconds. Nothing else is charged unless a review is actually removed.
A senior case handler maps every review to a specific clause in Trustpilot’s Guidelines for Reviewers — not a real experience, defamatory, hate speech, off-topic, promotional content, or a suspected conflict of interest.
We submit through Trustpilot’s Report Review flow with a policy citation, a Content Integrity note, and (where applicable) a takedown request to Trustpilot Legal. Case history stays attached to your business profile.
The moment Trustpilot pulls a review, the link flips to Removed in your dashboard and $449 is charged to the card you authorised. Reviews that stay live are never charged. Ever.
Trustpilot doesn’t weight reviews evenly. Recent low ratings hit your TrustScore harder, and TrustScore is what your category ranking, your rich snippets, and your paid-traffic conversion all depend on.
Trustpilot’s TrustScore uses a Bayesian average weighted by recency. A single new 1-star on a page with 40 reviews can drag a 4.6 down to 4.1 within a week — and category ranking with it.
For a SaaS or ecom brand doing 60 sales a month at $700, falling from Excellent to Great on Trustpilot typically shaves 12–18% off conversion on paid traffic that lands on the reviews widget.
Trustpilot’s own 2024 consumer research: nearly 9 in 10 shoppers open the 1- and 2-star tabs before making a decision. What sits on top of that filter defines your close rate.
Trustpilot’s category leaderboards use TrustScore as the primary ranking signal. Dropping from 4.5 to 4.2 can push you off the first page of a competitive category entirely.
One malicious review affects rankings, click-through, conversion, and lifetime revenue. The math almost always favours removal over damage control.
After reading a single 1-star review with no context or reply.
For local businesses with a rating dropped from 4.5 to 3.5 stars.
Listings under 4.0 stars lose the majority of organic clicks in Maps and Search.
Harvard Business School study across 5,000 restaurants and service businesses.
A typical service business earning $500K annually loses ~$45K when its rating drops one star. Removing 3-5 malicious reviews often pays back in the first week.
We only take cases we believe are winnable under Trustpilot’s public Guidelines for Reviewers. If a review doesn’t break a specific clause, we’ll tell you before you spend a dollar.
Trustpilot requires reviews to be based on a genuine buying or service experience. Drive-by 1-stars from people who never bought are the #1 removal category.
Traceable to a rival brand, ex-employee, or coordinated review-bombing across multiple domains — a direct violation of Trustpilot’s conflict-of-interest rules.
Statements presented as fact that are provably untrue and damage your business. Trustpilot Legal removes these on evidence, not on tone.
Slurs, threats, or targeted attacks on named individuals. Trustpilot removes these under its Harmful or Illegal Content guideline within days.
Rants about a totally different company, political statements, or complaints unrelated to what you actually sell. Off-topic content is explicitly prohibited.
Full names of staff, phone numbers, home addresses, or private data. Trustpilot pulls these under its Privacy rules almost automatically.
Reviews used to promote a competing product, a coupon code, or an affiliate link. All prohibited under Trustpilot’s Commercial Content guideline.
The same account posting near-identical text, or reviews with obvious signs of paid manipulation. Trustpilot’s fraud team handles these under Integrity.
A real bad experience isn’t a policy violation. The right move is a public reply — we’ll help you draft one for free.
Trustpilot’s Integrity Team decides on policy, not sympathy. Cases filed on fairness alone get closed within 24 hours.
Disagreement isn’t grounds for removal. We’ll tell you at triage if a review has no policy hook — and we won’t take your money to try.
Before we file, our analysts audit every review against Trustpilot's written policies. If it matches one or more of these signals, it's a strong candidate for removal.
Reviewer never bought, booked, or visited - a policy violation on every major platform.
Same wording appearing across competitor pages within a short time window.
IP or reviewer city has no logical connection to your service area.
New account, one review, targeting only your business - a classic drive-by.
Complaints about a different company, unrelated product, or personal grievance.
Review posted on a duplicate GBP or old page you no longer operate.
Reviewer messaged you asking for a refund, discount, or free service to remove it.
Named individuals, false criminal claims, hate speech, or profanity.
Every takedown case we file cites a specific clause from Trustpilot's Guidelines for Reviewers. Reviews that match one of the 10 categories below have the strongest chance of removal.
Reviewer never used the product, service, or purchased from you.
Threats, hate speech, or discriminatory language.
False accusations of criminal or unethical behaviour.
Reviews promoting competitors or containing external links.
Sharing employee names, PII, or customer data.
Reviews from employees, family, or paid third parties.
Fabricated screenshots, transactions, or invoices.
Content unrelated to your product or service.
Profanity, slurs, or sexually explicit material.
Review posted on the wrong Trustpilot business page.
Real transaction with genuinely poor experience.
Honest opinions about features or quality.
Truthful reports of slow delivery or communication.
For honest negative feedback we recommend our review-response coaching and burial strategy - not takedown attempts that would violate platform terms.
A $1 card hold to verify you, then the card sits idle until Trustpilot’s Integrity Team confirms a takedown. No retainer, no monthly fee, no takedown — no charge.
Every case goes through Trustpilot’s Report Review flow, Content Integrity escalation, or Trustpilot Legal — no back-door tricks that get reviews reinstated three weeks later.
A named case handler owns your file end to end. Every complaint is written from scratch with policy citations — Trustpilot moderators bin obvious template filings on sight.
Standard policy flags on Trustpilot resolve in a week or two. Trustpilot Legal escalations can take 3–4 weeks. You get a realistic ETA per link before we file.
Each review is a separate status row in your dashboard: Pending → In Review → Removed. You always see where every case is, without emailing us to ask.
US, UK, Canada, and 40+ industries. Every complaint reviewed by a senior handler before submission — sloppy filings get cases closed on arrival, and burn your credibility.
Yes — when the review breaks Trustpilot’s Guidelines for Reviewers or your local defamation law. Trustpilot is a Danish company operating under EU consumer rules, and it has a public, well-documented Integrity process for taking down policy-violating and unlawful content.
Trustpilot honours defamation removal requests backed by evidence and the FTC’s 2024 guidance on deceptive reviews. Its US Integrity Team processes fake-review complaints under the same Guidelines applied globally.
The Defamation Act 2013 and the DMCC Act (2024) give UK businesses a clear route to request takedown of untrue statements. Trustpilot regularly acts on solicitor letters citing these acts within days of receipt.
As a Copenhagen-based platform, Trustpilot follows the EU Digital Services Act (DSA) takedown workflow. The DSA gives businesses a formal Notice & Action route for illegal or defamatory content that Trustpilot must respond to.
No trick beats a well-cited Trustpilot Guidelines complaint. The only real question is how much time and money you burn getting there.
Removal is step one. The next 30 days are about making sure the same attack can't happen again - and that new reviewers see the version of your Trustpilot profile you'd want them to.
We audit your business page for open attack vectors - duplicate listings, unclaimed variants, and missing verification.
Real-time alerts on new 1-2 star reviews so we can flag suspicious patterns within minutes, not weeks.
We ghost-write measured, brand-safe responses to genuine negatives that convert readers into future customers.
Automated post-service SMS and email flows that push happy customers to leave verified 5-star reviews.
Weekly dashboard showing star trend, keyword impressions, map-pack position, and reviewer velocity.
Every review is scored against Trustpilot’s 8 Guidelines for Reviewers categories — genuine experience, harmful content, conflict of interest, privacy, advertising, misleading claims, off-topic, or hate speech. If two or more categories apply, we lead with the strongest and stack the others as supporting evidence. Weak-angle cases get declined; filing losers burns credibility with Trustpilot moderators.
Reviewer profile history, timestamps, cross-platform footprint, screenshots of guideline-breaking language, and a direct citation to the Trustpilot Guidelines clause the review breaks. Trustpilot’s Integrity Team processes thousands of complaints a week — the ones that get actioned are the ones that read like a compliance memo, not a rant.
If Integrity rejects the flag and the review contains defamatory or false statements, we escalate through Trustpilot Legal or a DSA Notice & Action filing. For UK cases we can package a solicitor letter citing the Defamation Act 2013 — all included in the same $449 per link. No surprise invoices.
Trustpilot moderators are inconsistent between shifts — a case that gets rejected at 3am gets approved at 10am with the same evidence. We re-file with fresh angles up to 3 times per link at no extra charge. About 27% of our eventual removals only succeed on the second or third submission.
The moment Trustpilot pulls a review, your dashboard flips that link to Removed and a 48-hour clock starts on the $449 charge to the card you authorised. You get an email, a browser push, and can dispute the confirmation inside the dashboard if you disagree the removal was legitimate.
